"The dark side of Guardian comments" is a report from the Guardian newspaper on its comments sections, and it is really must reading for anyone interested in this stuff.
Some of the main findings are not surprising. Only about 2% of comments are deemed abusive and blocked by the Guardian, which moderates its comment sections. Men post more than women, and women writers and commenters suffer more abuse. The report really tries to humanize the effect online abuse has on the Guardian writers.
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